Cancellation & Refund Policy
Cancellation
You can cancel at any time from Settings → Subscription in the app. Cancellation takes effect at the end of the current billing period and you keep access until then.
Refunds
Refund requests made within 7 days of a first-time paid subscription purchase are reviewed and, where the service was not materially used, refunded in full. Duplicate or erroneous charges are always refunded.
- Duplicate charges, charges made in error, and charges after a confirmed cancellation are refunded in full.
- Used AI credits, add-on credit packs already consumed, and partial billing periods are not refundable except where required by law.
- Annual plans: the refund window above applies from the first annual purchase; renewals can be cancelled before the renewal date.
- Free Starter plan is available without a card.
How to request a refund
Email support@takatak.app from your registered address with your order/payment reference. We respond within 2 business days.
Processing time
Approved refunds are returned to the original payment method within 5–7 business days of approval (bank timelines may vary).
Failed payments
If a payment fails, your plan moves to a grace period and then reverts to the Free plan; no amount is retained for failed transactions. If money was debited but the plan did not activate, contact us and we will resolve or refund it.